Management has been compared to a mine field, one wrong step and you’ve lost your staff, one correct step and you’ve kept them to fight another day, all other steps require careful attention so you don’t take your last costly step. Marcus Buckingham and Curt Coffman, authors of “First, Break All the Rules: What the World's Greatest Managers Do Differently” write, “People leave managers. They don’t leave organizations.” Retention issues? Grab a mirror....
This theory is supported by research from the Society of Human Resource Management, the Saratoga Institute and the Gallup organization, which reveal that job satisfaction, productivity, and the choice to remain at a job are all determined to a great extent by employees’ relationships with their immediate supervisors.
A 2001 Corporate Leadership Council study, Voice of the Leader (administered to over 15,000 leaders, of which 8,000 responded), reveals that people management skills, outscore all other skills as most critical for effective leadership. The study also revealed that people management skills are the most important attribute of effective leadership, over strategic management, personal characteristics, and day-to-day business management. Is it better to be loved or feared. Research is inconclusive, but what we do know is that if your staff holds you in high regard, you are going to achieve almost twice as much.
These people management skills are defined as the skills and attributes associated with leading through others, clearly communicating expectations, inspiring others, holding people accountable, and effective use of reward and recognition. Not a bad list. Yeah, some may be better, others are certainly worse. But if you know what to focus on, that is half the battle, and hopefully then you’ll not have to worry so much about those hidden land mines.